The Defence and National Rehabilitation Centre Terms and Conditions for Donations

Text Terms

  1. You can make a donation to the Defence and National Rehabilitation Centre texting DNRC to:
    70080 to make a £3 donation; or
    70555 to make a £5 donation; or
    70707 to make a £10 donation
  2. 100% of your donation goes to the Defence and National Rehabilitation Centre campaign.  For each text message sent, you will be charged £5.00 or £10.00 as appropriate plus your standard network message charge (based on your service provider rates); the charge will show on your bill and the sender will show as a five digit number. 
  3. Please note that you can donate using this service from a UK mobile only. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile. 
    If you donate using this service from a UK mobile when you are outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges levied and retained by your network operator.
    Text to donate services may not be supported by all Mobile Virtual Network Operators (MVNO). If a specific MVNO does not support the service, then following an attempt to donate via text message, no donation will be made, nor error message received.
  4. No VAT will be charged on your donation. 
  5. There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. Further text donations will not be accepted if you have already donated £30 by text in one day but you may still incur your standard network message charge if you try.
  6. If you would like to contribute more to the Defence and National Rehabilitation Centre you can donate online www.thednrc.org.uk/donate
  7. You can donate via text from 00.01am on 28th September 2015 to 11.59pm on 29th December 2017. If your text message is received outside this period or if you do not correctly follow the instructions in these Terms and Conditions you will not make a donation to the Defence and National Rehabilitation Centre but you may still be charged your standard network message charge.
  8. You must obtain permission from the bill payer before sending a text message. 
  9. You must be aged 16 or over to send a text donation. 
  10. This service enables you to donate and receive information about the DNRC and by using it you agree that we may contact you in the future. If you'd rather we didn't, please add DNRC NOINFO to your text.
  11. Your information shall not be shared with any third party organisations except where such transfer is a necessary part of the Defence and National Rehabilitation Centre’s  activities, or it is required to do so by operation of law. http://www.thednrc.org.uk/legal/privacy.aspx
  12. At this time HMRC does not allow for Gift Aid to be claimed on text donations. Should this change, the Defence and National Rehabilitation Centre may contact you by text on the mobile number you used to give you the opportunity to add Gift Aid to your donation. If you are sent a link to a page where you can submit your details then, as with any mobile browsing, you may incur charges from your network provider. If you are asked to text those details, then a standard network message charge (based on your service provider rates) will be incurred.  
  13. This SMS service is being provided by Open Market Limited, 15th Floor, 389 Chiswick High Road, London, W4 4AL.
  14. The Defence and National Rehabilitation Centre , Open Market, and their sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received and recorded.
  15. If you have any queries regarding this Charity Donation Service, please call 020 7636 7366 Monday to Friday,  9am – 5pm . Alternatively, email dnrc@camarguepr.com
  16. The Black Stork Charity is a registered charity number 1141934 (England & Wales). Registered as a company limited by guarantee in England & Wales No.  07489494. Registered address: 70 Grosvenor Street, London, W1K 3JP.
  17. We reserve the right to change these terms and conditions at any time. You should therefore check the terms and conditions regularly. 

Telephone Terms

  1. You can make a donation by phone by calling 0300 123 4577. All donations go to the Defence and National Rehabilitation Centre. Calls to this number from the UK will cost no more than a national rate call to a 01 or 02 number and count towards any inclusive minutes in your land line or mobile call plan. Please check with your network operator for more details. 
    You may be able to call from some countries outside the UK but we cannot guarantee this and the charges will be determined by the network operator you are calling from.
  2. The lines are open 24 hours a day from 00.01am on 28th September 2015 to 11.59pm on 29th December 2017. Calls will be answered by a secure automated system which will process your transaction. This automated system is being provided by Spoke (Interactive) Limited.
  3. You can donate using your debit or credit card. Please note we do not accept Diners Club or American Express cards.
  4. All supporters must be 16 or over to donate. 
  5. There is no limit on the amount of times you can make a donation. Your donation must be in full pound denominations. There is a minimum donation of £1 and a maximum donation of £10,000 on our automated telephone donation system.
  6. The Defence and National Rehabilitation Centre, Spoke (Interactive) Limited, British Telecom PLC, Open Market and their sub-contractors, subsidiaries and/or agencies ('Parties') cannot accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any data being lost or not properly received and recorded. This service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the control of the Parties.
  7. If you have any queries regarding this Charity Donation Service, please call 020 7636 7366 Monday to Friday,  9am – 5pm . Alternatively, email dnrc@camarguepr.com
  8. The Defence and National Rehabilitation Centre and its subcontractors will use your personal data to administer donations made (including without limitation for the purposes of Gift Aid). For more information please http://www.thednrc.org.uk/legal/privacy.aspx
  9. The Black Stork Charity is a registered charity number 1141934 (England & Wales). Registered as a company limited by guarantee in England & Wales No. 7619703. Registered address: 70 Grosvenor Street, London, W1K 3JP.
  10. We reserve the right to change these terms and conditions at any time. You should therefore check the terms and conditions regularly throughout the donation window. 

Last Updated 16th Sept 2015